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Transportation expenses and delivery times
The products are delivered to the address indicated by the buyer in the order form, and only in the geographical destinations specified in the delivery forms.
All products are shipped in perfect condition. The customer must notify the logistics company (or the postman) of the slightest trace of impact (holes, traces of crushing etc.) in the package, and, when appropriate, reject the package. An identical product will be sent free of charge.
The change of a declared product, afterwards, and damaged during transportation, without any type of reservation that has been issued upon receipt of the package, can not be taken into account. As with any shipment, it is possible to suffer a delay or the product is lost. In this case, the logistics company will be contacted to initiate an investigation.
Every effort will be made, during the necessary time, to find the package. In your case, the merchant will be reimbursed by the logistics company and a new identical package will be delivered at no cost. For our part, we decline any responsibility in the delivery times caused by the logistics company, especially in case of loss of products, weather or strikes.
Delivery problem by the logistics company
The consumer must send to the SELLER, on the same day of the delivery or as the last term the first business day after the delivery, any type of claim due to a delivery error and / or the non-conformity of the goods in kind or in quality, with respect to the information provided in the order form. After this period, any claim will be denied.
The presentation of this claim to the SELLER may be directed to the SELLER'S ADDRESS. The consumer must send a copy of the letter to the SELLER'S ADDRESS. Without this, there will be no change whatsoever.
The consumer must send to the SELLER, on the same day of the delivery or as the last term the first business day after the delivery, any type of claim due to a delivery error and / or the non-conformity of the goods in kind or in quality, with respect to the information provided in the order form.
After this period, any claim will be denied. The presentation of this claim to the SELLER may be directed to the SELLER'S ADDRESS.
Any claim not made according to the rules mentioned above and after the indicated deadlines, will not be considered and THE SELLER will not be responsible with respect to consumers.
In case of error in delivery or exchange, any product for exchange or refund must be returned to the SELLER with all the elements of the order and in its original packaging, in perfect condition, to the SELLER'S ADDRESS.
The shipping costs will be borne by the consumer, unless it is proven that the product does not correspond to the original declaration made by the consumer, so that the change is made correctly.
The provisions of these conditions can not deprive the consumer of the legal guarantee that requires the professional seller must guarantee against any type of defect of the product sold.
The consumer is explicitly informed that the SELLER is not the manufacturer of the products presented on the SELLER SITE and that the SELLER is not responsible for the defective products. Consequently, in case of damage to a person or product defect, only the responsibility of the manufacturer will be requested by the consumer, with respect to the information on the product packaging.
The warranty period is one year (1 year). All products repaired or modified by the customer or by any other company different from the suppliers selected by the SELLER are excluded from this guarantee. The guarantee may be extended according to the provisions of the warehouse and on the website, workshop section.
The period of retraction that the Law grants to the Client in the case of purchase of goods is seven (7) business days from the date of receipt of your order. During this period, the Client may return, on his behalf, without any penalty, the Product (s) that do not suit him. In this case, the Customer can choose between the refund of the amount paid, in exchange for the return of the Product or products, and the exchange of the ordered Product (s).
It is understood that the Product (s) returned by the Customer must be in good condition; as delivered by THE SELLER. Sensitive products (for example, DVD, CD, software) must not be opened, in order for the consumer to exercise the right of withdrawal. For the return to be correct, the products must be returned in their original packaging and in a state similar to their state of origin.
No refund will be accepted if you have not previously contacted our services by e-mail and obtained a return number. Any package sent without a return number (DMA - Return of Authorized Material) will be rejected.
In the absence of this agreement THE SELLER will reject the receipt of any product with incomplete return or without DMA number. In any case, the expenses and risks of the returns are charged to the customer. Returns will be made to the SELLER'S DIVISION - The right of return can not be exercised for: - Items returned incomplete, damaged, damaged or dirty by the customer will not be re-established, or the return price will be reduced. Once the package is received for our services, the refund will be made.